Booking your Holiday
Once you have confirmed your booking with us, we will send you our booking form to confirm. When booking with a minimum of 6 months notice 50% deposit is required within 10 days from receipt of our booking form. The balance for the booking should be paid at least 5 months prior to the beginning of your trip. When booking with less than 6 months notice a full payment is due within 10 days from receipt of our booking. Please make note of due dates in regards to this.
Paying for your holiday
Payment for your holiday should be made in the currency that you have been invoiced.
Bank transfers in EUROS should be made to:
Swift code: ESJAISRE
Account no.: 0318-38-718222
IBAN No.: IS83 0318 38 718222 690589 1419
Any applicable bank charges are the responsibility of the remitter. Please ensure you tick the relevant box on the telegraphic request for accepting any charges.
The bank details are on both our booking forms and statements in the relevant currency.
To ensure that your account is credited correctly please reference all payment, with your name and our booking number.
Credit and Debit Cards
We also accept Master Card and Visa credit cards as payment for your holiday. However, due to bank charges, we must add 3 % to the invoice amount for processing such transactions.
Passport, visa and health requirements can change at any time. It is your responsibility to comply with the current requirements and Lax-á cannot be held responsible in anyway for your failure to do so. It is also your responsibility to ensure you leave for your holiday with all the relevant and correct travel documents.
Passports and Visas
A full valid passport is required for all travel. Please be aware that some countries require your passport to have at least six months validity from the date in which you end the holiday in that country. If you need to renew your passport please be aware that applying for a new passport is a lengthy affair so leave plenty of time to do so if necessary.
Although for most destinations we can assist with visa applications, Lax-á cannot be held responsible in anyway should a country refuse your application.
Health and Special Diets
It is important that you check with your doctors on the latest recommendations for certain countries. Information for UK e.g. is available from MASTA (Medical Advisory Service for Travellers Abroad) www.masta.com.
Special dietary requirements should be requested when booking is made. Due to the remoteness of some of our destinations, it is unrealistic to expect special diets to be completely catered for all of the time. We will always inform suppliers of your requests and do what we can to accommodate them.
Flights and Transportation
Please note when booking your flights for trips to Iceland, that transportation to/from our rivers is based on certain hours. Transportation to the Ranga‘s leaves Reykjavik approx. 12:30 – 13:30 and arrives on departure date in Reykjavik approx. 16:30. Please make your travel arrangements around these times in order to make the most of your fishing as well as not being charged for private transfer.
Check-in and Check-out Times
Please be advised that the majority of hotels do not allow check-in until 2.00pm on the day of arrival. To guarantee check-in prior to this time you will need to have booked the room for the night before.
Similarly check-out is normally by 12.00pm on the date of departure. Late check-out can be requested but cannot be guaranteed although the majority of hotels do have access to day facilities.
Unforeseen events on your holiday can be expensive and we strongly recommend that you take out adequate cover. If you have an existing policy we recommend that you check the level of cancellation cover offered, as this may not be adequate to cover you for the entire cost of your holiday.
We recommend Travellex – https://www.travelexinsurance.com/
The holidays are operated by Lax-á ehf. which is a fully bonded tour operator, register number 690589-1419. Registered Office Akurhvarf 16, 203 Kopavogur, Iceland.
1. Your holiday contract
1.1 Once you and Lax-á ehf. have reached an agreement regarding your holiday, you will receive our booking form which is a binding contract for your holiday. Please overview your booking form and If you have any comments or corrections to make, please make sure that it is done within 2 days of receipt.
1.2 The holiday contract is between Lax-á ehf. and the person who makes the order, even though payments may be made by others
1.3 Your holiday contract with Lax-á ehf. is made up of the following:
These terms and conditions.
The relevant information on our website. Any changes to the particulars given on the website will be set out in the itinerary or advised in writing. Lax-á makes checks to ensure that the descriptions, information and opinions given in material used by Lax-á ehf. concerning the hotels, facilities and suppliers are correct, and based on the latest information available at the time of going to publication. However, because some publication is necessarily prepared some time in advance, such matters may change by the time you are ready to book your holiday. Your holiday contract is made on the basis of the changes notified in the itinerary or in writing.
Although Lax-á ehf. always informs suppliers of your special requests and does what it can to encourage suppliers to accommodate them, it is the suppliers who control whether the request is met and Lax-á ehf. cannot guarantee this. This is especially true of dietary requirements.
The Booking form.
It is very important to check the details on the itinerary and booking form when you get them.
This is because they set out the details of the holiday Lax-á believes you have booked. If you think there is an error you should contact Lax-á immediately so that Lax-á can sort out any problems surrounding what Lax-á or you are expected to do. Changes can only be made by the persons who ordered the holiday or by someone they authorize in writing.
2.1 Payments made by credit card (including Visa and MasterCard) will result in a surcharge of 3% to cover the charges by your credit card company.
2.2 Lax-á guarantees that up until 20 days before your departure date the price of your holiday will not be subject to surcharges except for: variations in transportation costs, including the cost of the fuel and tax.
2.3 Should above price variations result in the cost of your holiday going up:
Lax-á will absorb and you will not be charged for any increase equal to up to 2% on your holiday price (that is, you will only have to pay the increase over and above 2% of the holiday price)
2.4 Lax-á will not give any breakdowns whatsoever of the price of the holiday
3.1 Note the surcharge in clause 2.1 if you are paying by credit card, which must be paid in addition to the invoiced amount.
3.2 If you are booking less than 6 months of the departure date, then full payment is required from you at the time of booking.
3.3 If you are booking more than 6 months before the departure date, then you need only pay the deposit shown on the invoice at the time of booking, and you must pay the balance at least 5 months prior to departure.
4. Changes to the holiday or persons taking the holiday
4.1 A change must be requested in writing by the person who made the booking.
4.2 If you or any person on the holiday is prevented from travelling, Lax-á will agree to that person’s booking being transferred to another person who satisfies all the booking terms, subject to both persons accepting joint and several liability for full payment of the price and Lax-á’s charge for confirming the transfer and any additional costs arising from the transfer. Lax-á must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the outward departure date.
4.3 Lax-á will assist you if you wish to make changes to your booked holiday but cannot guarantee that relevant suppliers will agree to your changes. There will be a minimum administration charge of EUR 50 per person in your party affected, and you will also have to pay the costs associated with the change. Please note that the administration charges are payable whether or not Lax-á is successful in making the change and that where you wish to transfer a booking in circumstances where clause 4.2 does not apply then the supplier may insist that this is treated as a cancellation and rebooking.
4.4 It is unlikely that Lax-á will have to change your booking but holiday arrangements are made many months in advance. Lax-á therefore reserves the right to do so. In some destinations travel schedules or holiday services can be changed, delayed or cancelled because of circumstances outside our control.
4.5 If Lax-á makes a significant change to an essential term of the holiday contract before departure then Lax-á will notify you as soon as possible. You can either:
have a full refund; or
accept a substitute package from Lax-á of equivalent or closely similar standard and price if one is available; or choose a substitute package of a lower standard to the travel arrangements booked together with a refund of the difference in price.
Lax-á will if appropriate also pay you compensation as provided in clause 6.
4.6 If after departure Lax-á is unable to provide a significant proportion of the services it had agreed to provide as part of the holiday contract, Lax-á will notify you as soon as possible and do its best to make suitable alternative arrangements at no extra cost to you. If Lax-á cannot do so or you refuse to accept these for good reasons, Lax-á will arrange to transport you to the point Lax-á’s contracted services commenced (if elsewhere than your hotel) as soon as it reasonably can. Lax-á will, if appropriate, also pay you compensation as provided in clause 6.
5.1. By you: If you cancel the holiday for any other reason a notice of cancellation must be received by Lax-á office by fax, email or mail. In such a case Lax-á will do what it can to resell your trip. A refund will only be made if the trip is resold. Cancelled bookings for which part or full payment has been received, may be resold at a discount and the client refunded the amount for which the booking is resold, less 15% administration charges. Please note that especially for bookings in high season, even your booking is not fully paid, you are responsible for your part of the contract and thus liable for paying the full balance.
5.2 By Lax-á: Lax-á will notify you as quickly as possible of any cancellation.
5.3Lax-á may cancel the holiday if you do not pay the balance of the price on time and Lax-á may retain the deposit you have paid. If the trip is resold Lax-á will refund the difference less 15% administration fee.
5.4 It is unlikely that Lax-á will have to cancel your holiday in any other circumstances but holiday arrangements are made many months in advance and Lax-á is dependent upon a number of essential suppliers. Therefore Lax-á reserves the right to do so, but you will be entitled to either: have a full refund; or
accept a substitute package from Lax-á of equivalent or closely similar standard and price, if one is available; or choose a substitute package of a lower standard to the travel arrangements booked together with a refund of the difference in price.
Lax-á will also if appropriate pay you compensation as provided in clause 6.
6. Liability, limits on liability and compensation
6.1 Lax-á accepts responsibility, subject as limited by these booking conditions, for supplying to you all holiday services booked by you, even though Lax-á will have engaged independent suppliers to provide certain of these services. For the avoidance of doubt Lax-á is not responsible for and has no liability for the acts or omissions of persons who are not acting as its employees or suppliers (such as for excursions or other activities which you do not book through Lax-á, since these are contracts by you with the local supplier and not with Lax-á).
6.2 Lax-á will have no liability to pay compensation to you for any failure to properly perform the holiday contract, where the failure is attributable to you. Examples would be that any member of your party is unable to travel for medical reasons, or fails to take his/her passport with him/her or a passport which meets the requirements of the country(ies) of the holiday (some countries require you to have at least 6 months validity on your passport from the date on which you leave that country), or to get a required visa or health certificate, or to check in early enough to catch the flight or to turn up in time for an excursion/activity for whatever reason, or mislays or loses holiday documentation, or is reasonably excluded by a supplier because of misconduct or medical reasons, or is not provided with a holiday service because of an error in the information given by you.
6.3 Lax-á will have no liability to pay compensation to you for any failure to properly perform the holiday contract, where the failure is:
attributable to a third party unconnected with the provision of the holiday services, and which was unforeseeable or unavoidable due to unusual and unforeseeable circumstances beyond Lax-á’s control, the consequences of which could not have been avoided even if all due care had been exercised due to an event which Lax-á, even with all due care, could not foresee or forestall.
Examples of the above circumstances would be war, riot, civil strife, industrial dispute, terrorist activity, actions of governments or other state bodies, unavoidable technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, avalanche, fire, eruption, adverse weather conditions or levels of water in rivers, or that any of the above are threatened.
6.4 Where Lax-á is required to pay you compensation, whether as provided in these booking terms or otherwise, Lax-á will pay according to icelandic law.
If you have a complaint about your holiday then you should immediately contact Lax-á’s representative, even while on holiday, because matters are most easily resolved on the spot where Lax-á’s representative can see and understand the exact nature of the problem you have. It is unreasonable to take no action while you are on holiday, then complain afterwards. If Lax-á’s representative cannot sort out your problem before you return home then you should contact Lax-á within 28 days of returning home. If you do not complain within that period then this may affect Lax-á’s ability to investigate your complaint and may impact on the way that your complaint is dealt with.
8. Law and jurisdiction
Any dispute between you and Lax-á will be governed by the laws of Iceland. Any legal action concerning your holiday or these booking terms shall be brought in the Icelandic Courts.